Privacy Policy

Effective Date: March 3, 2026

1. Introduction

Welcome to Faultr. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (faultr.ai) and use our services. We are committed to ensuring your data is protected and handled in full compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing your personal information is:
Faultr
Email: hello@faultr.ai

3. Information We Collect

We may collect the following data when you interact with our website:

• Contact Form Data: Your Name, Email Address, Subject, and the content of your Message.
• Feedback Form Data: Category, Summary, Details, optional Email Address, optional screenshot attachments, and opt-in technical metadata (Browser, OS, Viewport, Timestamp).
• Analytics Data: IP address (anonymized), browser type, device type, pages visited, and interaction metrics.

4. How We Use Your Information

We utilize the collected information strictly for the following purposes:

• To respond to inquiries, partnership requests, and support tickets.
• To diagnose technical issues, analyze bug reports, and improve the UI via our feedback widget.
• To interpret website traffic and improve user experience based on aggregated analytical data.

5. Third-Party Services & Processors

We leverage trusted third-party services to operate our infrastructure effectively. These providers process data on our behalf and are subject to stringent data protection standards:

• Vercel: We use Vercel for hosting our static assets and serverless API functions. Vercel may log standard request metadata (e.g., IP addresses) for security routing and performance optimization.
• Resend: We utilize the Resend API to securely dispatch transactional emails from our contact and feedback forms safely to our inboxes. User payloads are processed momentarily exclusively for delivery.
• Google Analytics 4: If you explicitly consent, we use Google Analytics to analyze website adoption. Features such as IP anonymization are active to preserve your privacy.

6. Cookies and Consent

We use cookies to enhance your browsing experience. You have complete authority over non-essential cookies via our Cookie Consent interface:

• If you select "Accept All," analytics scripts will execute and set tracking cookies.
• If you select "Reject All" or ignore the prompt, analytics tracking absolutely remains disabled by default.
• You can revoke your consent at any time by clearing your browser cookies for this domain.

7. Data Retention & Security

We retain your personal data exclusively for as long as necessary to fulfill the operational purposes outlined above or as required by law. We employ robust security measures including HTTPS encryption, secure serverless routing, and strict input HTML sanitization to safeguard your information against unauthorized access.

8. Your GDPR Rights

Under the GDPR framework, you hold significant rights regarding your personal data, including the right to:

• Access the personal data we store about you.
• Rectify or update inaccurate data.
• Erasure (Right to be Forgotten) requesting deletion of your data.
• Restrict or mathematically object to the processing of your data.

To exercise any of these constitutional privacy rights, please submit a request to hello@faultr.ai.

9. Policy Updates

We may periodically update this Privacy Policy to reflect evolving legal, operational, or regulatory obligations. The revised policy will be posted on this page along with a refreshed effective date.